At Silver Tree Jaipur, customer satisfaction is important to us. Please read our return, refund, and cancellation policies carefully before making a purchase.

Return Policy

• Returns and exchanges are available for selected products only.

• The return eligibility for each product is clearly mentioned on its respective product page on our website.

• Please note that return conditions may change without prior notice based on seasonal updates or product categories.

• If pickup service is not available in your area, you will need to self-ship the product to our address.

• Return/exchange charges may apply on a case-by-case basis and will be communicated during the process.

Important Notes for Returns & Refunds

• Items must be unused, unwashed, and in original condition for hygiene reasons.

• The product should be returned in its original packaging, with all tags intact. Items without original tags will not be accepted.

• Customized or made-to-order products are not eligible for return or exchange.

• Return or exchange requests must be raised within the return window mentioned on the product page. Requests raised beyond this period will not be entertained.

Cancellation Policy

• Orders can be canceled only before they are shipped.

• Once the order has been dispatched, it cannot be canceled via the website.

• For assistance with order cancellation, please contact our support team directly.

Customer Support Hours

📅 Monday to Saturday
🕚 11:00 AM – 6:00 PM

📧 Email: hello@silvertreejaipur.com
📞 Phone: +91 8696256159